Terms and Conditions
If you may have any question on your order delivery, or for orders outside of Australia order, please give us a call: +61 3 9504 3462 or email
info@hybridpublishers.com.au
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We comply with Australian Consumer Law, and strive to provide premium quality of product and customer service. Here you will find details about our online shopping process including the refund and return or replacement of products..
Payment Methods & Delivery:
We use WooCommerce that provides you with the opportunity to pay offline via direct deposit or online using direct deposit and your own internet banking, or with credit card payment (American Express, Master Card & Visa Card) via PayPal credit card portal or by logging in to your PayPal account.
Credit/debit card details are encrypted at all times will only be ‘live’ during the actual transaction. If you choose to check out as a guest for peace of mind and security you will be required to re key these numbers on any subsequent orders. We do not hold any credit card details.
If you choose to create a user account or subscribe to our mailing list you can be assured that we do not share your information with any external parties and you have the capacity to unsubscribe at anytime.
Shipping: Normal shipping takes approximately 5 – 14 working days. All orders are processed within 72 hours except weekends and public holidays or special holiday shutdown periods (eg. Christmas & New Year, etc), or pending credit card or banking transfers.
If you may have any question on your order delivery, or for orders outside of Australia order, please give us a call: +61 3 9504 3462 or email
info@hybridpublishers.com.au
Refund or Exchange: We stand by our products quality and pricing. We aim to delight our customers and make every effort to ensure that the products that you order reach you in perfect condition, however, if you are not completely satisfied, we are happy to exchange or refund for you. *Only regular priced items may be refunded. Sale items cannot be refunded.
You may return any product ordered (must be un-opened/un-damaged goods in the original pack) within 14 days. We undertake to respond to all general enquiries within 14 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
To return your product, you should mail your product to: PO BOX 52 Ormond, Victoria, Australia, 3204.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.