NOW-Powered Customer Service © is written for all those individuals and organisations who know that customer service has to be a major strategy in the continued growth of their organisation. Regardless of the economic season, the type of winds that blow do not bother those who focus on, and deliver, great customer service. Clients will simply keep coming back for more. Universal law: people do repeat business with people they like.
This book introduces a radical shift in thinking. It is written for workers in a service industry reliant on customers who buy products or services; those who want to grow the revenue of the department, team or business, and become market leaders.
It is a short, sharp read that condenses a lot of material into the core essence and truth. Presented in the form of a story, it allows busy people to digest the content quickly and transfer that knowledge in a simple yet powerful way.
About the author: Ian Stephens is Australia’s No. 1 sales and customer service specialist. He has been listed by Saxton Speakers Bureau in the top 10 motivational speakers in Australia. He has a passion for the practical, coupled with an ability to inspire and equip people with simple everyday tools they can apply immediately to make more sales and profit.
Ian has global experience working with a large range of national and international clients, including companies such as CHEP, Brambles, Sensis (formerly Yellow Pages), World Directories (Europe), Wesfarmers, ANZ, Smorgon Group, Redken and Symbion Consumer.
Prior to his years as a management consultant, speaker and facilitator, Ian was appointed State Manager of a multi-million dollar business at the age of 24, and has managed large sales teams. Today, Ian is in constant demand and is booked to speak/facilitate for 210 days a year. His excellent people skills not only assist companies and individuals to build and implement the required client service culture, but also to minimise the resistance associated with adopting new ways of working.
A prolific writer, Ian is the author of The 7 Universal Laws of Sales Success and the co-author of The 7 Step Pathway to Mastery – How to master any skill, change any habit, or achieve any outcome, a practical guide for individuals and organisations who want to excel at the science of achievement. He is the co-founder of NTS (Neuro-Transformational Strategies) and Managing Director of Enrich Management Group Pty Ltd.
Together with his wife Karina and children, Rebecca and Jay, Ian is based in Sydney, Australia. He can be contacted via www.ianstephens.net.au